GemBash Return & Refund Policy
At GemBash, we want you to enjoy a seamless experience while earning, purchasing, and
bidding on Gems and Jewelry. If you’re not fully satisfied with your order, we’re here to help
you with an easy return and refund process.
60-Day Money-Back Guarantee
You can return any complete, like-new Gem or Jewelry item within 60
days for a full refund.
No Restocking Fees
We offer a 100% refund on complete, like-new returns with no additional fees.
365-Day Coverage
If your Gem or Jewelry item becomes defective within 365 days, we've got you covered.
We’ll work with you to repair or replace the item quickly and efficiently.
Easy Return Shipping
Request a return, use our shipping label, and ship it back.
How to Return an Item
Step - 1
Download and print the return authorization and shipping label from your GemBash account.
Step - 2
Carefully package the item, include the return authorization, and attach the return-shipping
label to the box.
Step - 3
Send the package back to us using the provided shipping instructions.
Important Return Guidelines
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All returned items must include the original packaging and all contents, such as
certificates, cases, and any accompanying materials.
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Items must be in like-new condition. Returns may be refused, or restocking fees applied if:
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The original packaging is missing.
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The item shows signs of wear, damage, or has missing parts.
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The item was improperly packaged for return.
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The item has been customized or altered (e.g., engraved or resized).
Additional Notes
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Bidding Returns:
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Items won through bidding can also be returned within the 60-day period if they meet
the return requirements.
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Refunds for bid items will be processed to your GemBash Wallet or your original
payment method.
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Refund Processing Time:
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Once we receive your return, refunds are processed within 5-7 business days. You
will receive a confirmation email once the refund is complete.
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Return Shipping Costs:
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If the return is due to a defect or damage, we’ll cover the return shipping cost.
For other reasons, return shipping fees may apply.
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International Returns:
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We accept international returns, but please contact our Customer Support team for
specific instructions and eligibility before shipping your item back to us.
We’re here to ensure you have an exceptional experience at GemBash — where earning,
buying, and bidding for Gems and Jewelry is always a win!
