Effective Date: [10/12/2024]

Thank you for choosing GemBash. We are committed to ensuring a smooth and reliable delivery experience for all our customers, whether you're purchasing Gems, Jewelry, or participating in bidding and gaming activities.

Please read this Delivery Policy carefully to understand how we handle shipping and delivery.

1. Delivery Services

We offer reliable and secure delivery services for the following items:

Gems and Jewelry Purchases

• When you purchase Gems or Jewellery through GemBash, we ensure they are securely packaged to protect against damage during transit.
• All items are inspected before shipping to guarantee quality and authenticity.
• High-value items may require signature confirmation upon delivery for added security.

Auction/Bid Wins

• Once you've successfully won an auction or placed the highest bid, we will process the shipment as soon as full payment has been confirmed.
• Auction items are carefully packaged and insured to prevent loss or damage.
• Due to the unique nature of auction items, delivery times may vary slightly, and we will notify you of any potential delays.

Promotional Gifts

• Occasionally, GemBash offers promotional items or gifts as part of special campaigns or events.
• These items will be shipped separately from regular purchases if needed and may take additional time for processing.
• Delivery times for promotional gifts will be communicated via email or in the campaign details.

2. Shipping Locations

We currently deliver to locations worldwide, ensuring that customers from different regions can enjoy our services. However:

• Domestic Deliveries: For orders within [Your Country/Region], we offer faster shipping options and reliable courier partners to ensure prompt delivery.
• International Deliveries: We ship globally, but delivery times may vary depending on destination and customs procedures.
• Restrictions: Some countries or regions may have restrictions on importing Gems or Jewellery. We are not responsible for items held, delayed, or confiscated by customs due to local laws.
• Delivery Exclusions: We currently do not ship to P.O. Boxes, military addresses (e.g., APO/FPO), and certain remote regions.

3. Delivery Times

We aim to get your orders to you as quickly as possible. Estimated delivery times are as follows:

Standard Delivery:

• Timeframe: 5-10 business days.
• Details: Suitable for regular orders and available for most locations. This option balances affordability and reliability.

Express Delivery:

• Timeframe: 2-5 business days.
• Details: Ideal for urgent orders. Additional charges apply, and availability depends on your location.

Important Notes:

• Delays: Delivery times may vary due to factors such as holidays, inclement weather, or customs processing times for international shipments.
• Tracking: You will receive an estimated delivery date at checkout, along with updates via email once your package is shipped.

4. Shipping Fees

We offer competitive shipping rates to provide flexibility for our customers:

Standard Shipping:

• Free Shipping: Available for orders over $100.
• Flat Fee: A fee of $10 applies for orders under $100.

Express Shipping:

• Customs Fees: For international orders, customs duties and taxes may apply and are the responsibility of the customer.
• Shipping fees are displayed clearly at checkout before you complete your purchase.

Additional Charges:

• Flat Rate: $25 for all orders, regardless of value.

5. Order Processing

We strive to process all orders promptly to ensure timely delivery:

• Processing Time: Orders are processed within 1-2 business days after confirmation of payment.
• Order Confirmation: You will receive a confirmation email with order details and an estimated delivery date.
• Tracking Information: A tracking number will be sent to your registered email once the order has been dispatched.
• Auction Wins: For items won through auctions or bids, shipping will only commence after full payment has been received and verified.
• Weekend/Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

6. Delivery Tracking

Stay informed about your shipment’s status at all times:

• Tracking Numbers: Once your order has shipped, you will receive a tracking number via email.
• Real-Time Updates: Use the tracking link provided to check the status and progress of your shipment on our website or the courier’s tracking portal.
• Tracking Information: A tracking number will be sent to your registered email once the order has been dispatched.
• Notifications: We will keep you updated with notifications about key shipping milestones, such as:
  • Order Dispatched
  • Out for Delivery
  • Delivered
• Support: If you experience issues with tracking or your package appears delayed, please reach out to our support team at Contact Us for assistance.

7. Delivery Issues

If you experience any issues with delivery, such as delays, missing items, or damaged products, please contact our support team immediately.

Missing or Delayed Deliveries

• If your order is delayed beyond the estimated delivery date, please wait an additional 3 business days before contacting us.
• We will investigate and, if necessary, arrange for a replacement or refund.

Damaged Items

• If you receive a damaged item, please contact us within 48 hours of receiving the delivery.
• Provide clear photos of the damage, and we will offer a replacement or refund as appropriate.

8. Customs and Duties

For international orders, customs duties, taxes, and import fees may apply, which are the responsibility of the customer. Please check with your local customs office for details on applicable fees before placing an order.

9. Return to Sender

If an order is returned to us due to an incorrect address, failure to collect, or refusal to pay customs duties, you will be responsible for the cost of reshipping. To avoid this, please ensure your shipping information is accurate and complete.

10. Non-Deliverable Locations

Certain regions may be non-deliverable due to restrictions or safety concerns. In such cases, we will notify you and issue a full refund.

11. Contact Us

For any questions or concerns regarding your delivery, please reach out to us:

We are dedicated to providing timely assistance and ensuring a satisfactory delivery experience.