How do I create an account?

• Click on Sign Up at the top-right corner of the homepage.
• Fill in your name, email address, and create a password.
• Verify your email through the link sent to your inbox.

What do I need to play games or participate in auctions?

• A verified account.
• A valid payment method linked to your account.
• Sufficient gems or credits, depending on the game or auction you want to join.

How do I reset my password?

• Go to the login page and click Forgot Password?
• Enter your registered email.
• Follow the instructions in the password reset email.

How do I update my personal information?

• Go to Account Settings and select Profile Information.
• Update your details and click Save Changes.

How can I delete my account?

• Contact our support team at [email protected] to request account deletion.
• Please note that account deletion is permanent and cannot be reversed.

How do I start playing games on GemBash?

• Browse available games under the Games section.
• Select a game and click Play Now.
• Select a game and click Play Now.

What happens when I win gems?

• Gems are automatically credited to your account wallet.
• You can view your gem balance under My Wallet in your account dashboard.

Are there any rules for fair play?

Yes! We strictly enforce fair play. Cheating, hacking, or using unauthorized tools will result in immediate suspension or account termination. Please refer to our Terms and Conditions for details.

How can I buy gems or jewelry?

• Go to the Gem/Jewelry Cabinet section.
• Browse available gems or jewelry items.
• Add items to your cart and proceed to checkout.

What payment methods do you accept?

• We accept major credit/debit cards (Visa, MasterCard, etc.) and digital payment methods.

How long does delivery take?

• Digital Gems: Credited instantly to your account upon successful payment.
• Jewelry: Delivery times vary based on location, but typically take 5-10 business days. Tracking information will be provided.

How do I place a bid?

• Go to the Bid Place section.
• Select an item you’re interested in.
• Enter your bid amount and click Place Bid.

What happens if I win an auction?

• You will receive a confirmation email and instructions to complete the payment.
• You must pay for the item within 48 hours; otherwise, the item may be forfeited.

Can I cancel a bid?

• Once placed, bids cannot be canceled. Please bid carefully.

How do I check my transaction history?

• Go to My Account > Transaction History to view all transactions.

What is your refund policy?

• Games and Auctions: All purchases related to games and bids are non-refundable.
• Jewelry and Gems: Refunds are available if the item is defective or incorrect. For more details, refer to our Return Policy.

How do I request a refund?

• Contact our support team at [email protected] with your order details and reason for the refund request.

What should I do if the website isn’t working properly?

• Clear your browser cache and cookies.
• Ensure you have a stable internet connection.

If the issue persists, contact our support team with details of the problem and any error messages.

How do I report a bug or technical issue?

• Send an email to [email protected] with a description of the issue, screenshots (if possible), and details of your device/browser.

How does GemBash protect my data?

• We use encryption, secure payment processing, and strict access controls to protect your personal information. For more details, see our Privacy Policy.

What should I do if I notice suspicious activity on my account?

• Change your password immediately.
• Contact us at [email protected] to report the issue.