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Auction Rules

We’ve put together a list of Auction Rules to assist you. If you need further assistance or have additional questions, please don’t hesitate to contact our customer support team. We’re always here to help!

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1. What is the Gembash Auction?
The Gembash Auction is an interactive platform where users can bid on exclusive Gems, Jewellery, and limited-edition items. It offers a chance to win premium products through competitive real-time bidding.
2. How to participate in an auction?
To participate in an auction, a verified Gembash account is required. Once logged in, users can visit the Auction section, select an item of interest, and follow the instructions to place a bid.
3. Are there requirements to place a bid?
Yes. Users need a verified account and sufficient funds or Gems in their balance to place a bid. Some auctions may require Gems specifically.
4. What items are available in Gembash Auctions?
Gembash Auctions feature a variety of items, including rare Gems, high-quality Jewellery, and exclusive pieces available only through bidding.
5. How does the bidding process work?
  • Each auction has a starting price and a minimum bid increment.
  • Users can click the ‘Bid Now’ button and enter a bid amount.
  • The highest bidder at the end of the auction period wins the item.
6. Can multiple bids be placed on the same item?
Yes. Users can place multiple bids within the auction period, with each bid needing to exceed the previous bid by at least the minimum increment.
7. How to know if a bid is the highest?
Gembash notifies users when they place a bid and when another user outbids them, giving them an opportunity to respond with a higher bid.
8. What happens after winning an auction?
Winners receive a notification and a payment link. Payment must be completed within 48 hours. Once confirmed, the item is processed for delivery.
9. What if payment is not completed on time?
Failure to complete payment within 48 hours results in forfeiting the win. The account may face penalties, including temporary suspension or bidding restrictions.
10. Can bids be canceled after being placed?
No. Once a bid is placed, it is final and cannot be canceled. Users are encouraged to bid responsibly.
11. Are there fees for participating in auctions?
Participation in auctions is free. However, winners must pay the final bid amount along with any applicable taxes or shipping fees.
12. How long do auctions last?
Each auction has a specific time frame displayed as a countdown on the auction page. The auction ends when the countdown reaches zero.
13. What is a Reserve Price?
A Reserve Price is the minimum amount that must be met for the item to be sold. If the bidding does not reach the Reserve Price, the item will not be awarded to the highest bidder.
14. How to know if an auction has a Reserve Price?
Auctions with a Reserve Price will display a notice on the auction page. Updates are provided when the Reserve Price is met.
15. Are bids placed in money or Gems?
Some auctions accept currency, while others accept Gems. Each auction specifies the type of bid required. Users should ensure their balance aligns with the auction’s requirements.
16. Are there bidding limits for accounts?
Some accounts may have bidding limits based on verification status and bidding history. Limits can be viewed in the account settings under ‘Bidding Limits’.
17. What ensures fair bidding practices on Gembash?
Gembash enforces strict anti-fraud policies. Bid manipulation or fraudulent activity results in penalties, including account suspension or permanent bans.
18. What happens if an auction is canceled?
In the event of auction cancellation, all bids are voided, and any funds or Gems used are refunded to the user’s account.
19. How to track ongoing and past bids?
Users can monitor their bids through the ‘My Bids’ section, which displays ongoing auctions, past bids, and auction wins.
20. Where to get support for auction-related issues?
For any auction-related queries or concerns, users can contact Gembash Support through the ‘Help Center’ or by emailing [email protected].
Note:

Gembash reserves the right to modify these rules at any time. Regular checking of the rules is advised.

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